Privacy Policy

Last updated: September 5, 2025

Thank you for visiting JazzBounce.com (the “Site”), operated by Newtral Groundz (“Newtral Groundz,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us online.

Quick summary: We collect personal information you provide (like contact and order details) and information collected automatically (like device and usage data via cookies and pixels). We use this to run the store, fulfill orders, improve the Site, and market responsibly. We share limited data with service providers (e.g., hosting, payments, shipping, analytics/ads). You can manage cookies, opt out of targeted advertising, and exercise legal privacy rights as described below.

1) Scope & Who We Are

This Privacy Policy applies to the Site and related online services we operate that link to this policy. If you have questions or requests, contact us at media@newtralgroundz.com.

2) Information We Collect

We collect information in three main ways: (A) directly from you, (B) automatically from your device/browser, and (C) from third parties.

A. Information You Provide

Identifiers & contact details: name, email address, phone number, shipping/billing address.
Commercial information: items viewed, cart contents, orders, purchase history, returns.
Payment information: card type, last 4 digits, tokenized payment info. We do not store full payment card numbers; payments are processed by our payment providers.
User content: reviews, messages, form submissions, customer support requests.
Preferences: marketing/email/SMS preferences.

B. Information Collected Automatically

Device & usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and similar analytics.
Cookies & similar technologies: We use cookies, pixels, and SDKs to keep you signed in, remember preferences, measure performance, and personalize/advertise. See Section 8 (Cookies & Tracking).

C. Information From Third Parties

Payment processors (e.g., Shopify Payments/Stripe; Cash App Pay if enabled) for payment authorization and fraud prevention.
E‑commerce & checkout providers (e.g., Shopify Buy Button/Shopify Checkout) for order flow and store operations.
Analytics & advertising partners (e.g., Google Analytics, Meta/Facebook/Instagram, Shopify Customer Events) for insights and targeted ads.
Fulfillment & shipping partners for delivery and returns.

Note: Update the specific providers you use and link to their privacy policies on your live site.

3) How We Use Information

We use your information to:

Provide the Site & services (operate the store, process payments, fulfill and track orders, handle returns, provide support).
Communicate with you (order confirmations, shipping updates, service messages, marketing consistent with your settings and the law).
Improve & personalize the Site (debug, analyze performance, develop new features, show relevant content and products).
Security & fraud prevention (detect, investigate, and prevent fraudulent, harmful, or illegal activity).
Legal compliance (tax, accounting, regulatory obligations, and to enforce our terms).

4) How We Share Information

We do not sell your personal information for money. We may share information with:

Service providers/contractors: hosting (e.g., DigitalOcean/other), e‑commerce/checkout (e.g., Shopify), payment processors (e.g., Shopify Payments/Stripe; Cash App Pay if enabled), shipping carriers, email/SMS tools, analytics and advertising partners, customer support tools. These parties may only process data per our instructions.
Advertising/analytics partners: We may share limited identifiers, device data, and event data for measurement and targeted advertising (which some laws call “sharing” or a “sale” of personal information). See Section 9 (Your Privacy Rights) for opt‑out options.
Business transfers: as part of a merger, acquisition, financing, or sale of assets.
Legal & safety: to comply with law or protect rights, property, and safety of us, our users, or others.

5) Payment Processing

Payments are processed by third‑party processors. We receive a payment confirmation and limited details (e.g., last 4 digits, token) but do not store full card numbers. Your use of these services is subject to their privacy terms. Add links to your providers’ policies on your live site (e.g., Shopify/Stripe/Cash App Pay).

6) Data Retention

We retain personal information as long as needed for the purposes above, including:

Orders and tax/accounting records: typically 7 years (or as required by law).
Marketing data: until you opt out or your consent is withdrawn.
Cookies: per their lifespan (see your cookie banner/tool) or until cleared by you. When no longer needed, we will delete or anonymize the data.

7) Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. If you believe your account or order information has been compromised, contact us immediately at media@newtralgroundz.com.

8) Cookies & Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

Essential: enable checkout, login, security, and core features.
Performance/Analytics: understand traffic and improve the Site.
Functional: remember preferences and enhance experience.
Advertising/Targeting: deliver and measure ads on and off our Site.

Choices: You can manage cookies in your browser settings and through our cookie banner (where provided). Some features may not work without essential cookies. You can also opt out of targeted ads as described in Section 9. We recognize Global Privacy Control (GPC) signals where required by applicable law.

9) Your Privacy Rights (U.S.)

Depending on your state (e.g., California, Virginia, Colorado, Connecticut, Utah, etc.), you may have some or all of the following rights:

Access/Know: request details about the personal information we collect, use, disclose, sell, or share.
Delete: request deletion of your personal information, subject to exemptions.
Correct: request correction of inaccurate personal information.
Opt‑out of sale/sharing/targeted advertising: direct us not to sell or share personal information or to opt out of targeted advertising.
Limit use of sensitive personal information (CA): if we collect SPI for certain purposes.
Appeal (VA/CO/CT): appeal our decision if we deny your request.

To exercise rights, email media@newtralgroundz.com with the subject “Privacy Request” and include your name, the state you reside in, and the request type. We will verify your identity and respond per applicable law. You may also use an authorized agent (with proof of authorization).

California “Notice at Collection”

Categories we collect: identifiers (e.g., name, email, IP), customer records (addresses), commercial info (orders), internet activity (device/usage data), geolocation (approximate), inferences (to personalize). We do not knowingly collect precise geolocation, biometric, or health data. Purposes: provide services/checkout, customer support, security/fraud prevention, analytics, marketing/advertising, legal compliance. Retention: as outlined in Section 6. Selling/Sharing: we do not sell data for money. We may share limited personal information for cross‑context behavioral advertising (e.g., via pixels). You can opt out (see below) and via GPC. Sensitive information: we do not use or disclose sensitive personal information for inferring characteristics.

How to opt out of sale/sharing/targeted ads:

Use our “Do Not Sell or Share My Personal Information” link (add a footer link on your site) and/or
Send a request to media@newtralgroundz.com.

10) Email & SMS Marketing

With your consent (or as otherwise permitted by law), we may send you marketing emails/SMS. You can opt out at any time by using the unsubscribe link in emails, replying STOP for SMS, or contacting us. Service messages about orders/transactions are not marketing and you will still receive them.

11) Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us to delete it. California residents aged 13–16 have additional rights regarding sale/sharing; we do not knowingly sell/share their data.

12) International Users

We are based in the United States. If you access the Site from outside the U.S., your information may be processed in the U.S. and other countries with different data protection laws than your country of residence.

13) Third‑Party Links & Social Features

The Site may link to third‑party sites/services (e.g., external checkout, social media). We are not responsible for their privacy practices. Review their policies before providing information.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest version. Material changes will be posted on this page and, where required, we will notify you by email or banner.

15) Contact Us

Questions or requests about this Privacy Policy? Contact us:

Email: media@newtralgroundz.com

Implementation Checklist (not part of the public policy)

Add a cookie banner with preferences and a link to this policy.
Add a footer link: “Do Not Sell or Share My Personal Information.”
List your actual providers and link to their privacy policies (e.g., Shopify, Stripe, DigitalOcean, Google Analytics, Meta/Facebook/Instagram).
Verify GPC handling with your CMP.
Set internal data retention schedules (orders, marketing lists, server logs).
Establish a privacy request workflow and identity verification process.